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Francis is an Indonesian food brand established in 2018, offering granola, muesli, roasted nuts, pancake mixes, and other everyday food favorites. We believe delicious food and thoughtfully selected ingredients should go hand in hand.

Francis is an Indonesian brand by PT Pangan Kreasi Makmur. Our products are prepared and packed according to their respective production processes, with attention to ingredient selection and quality. Please refer to individual product labels for manufacturing information.

You can shop through our official website and find Francis through participating supermarkets, minimarkets, and retail partners across Indonesia. Product selection and availability may vary by location.

For us, clean label is a philosophy of choosing ingredients thoughtfully, keeping recipes purposeful, and making product information easier to understand. We believe you should be able to make informed choices about the food you enjoy.

Our product development approach emphasizes recipes without added preservatives. Where applicable, Francis products carry a “No Added Preservatives” claim. Please check the specific product information and ingredient list for details.

Francis focuses on thoughtfully selected ingredients and a clean-label philosophy. We do not describe our products as certified organic unless an individual product has the appropriate certification.

Ingredients and sweetening methods vary by product. Selected recipes use honey, while others may contain different sweetening ingredients. Please check the product's composition and nutrition information for details.

Suitability depends on the product and its ingredients. Some recipes contain honey, dairy, or other animal-derived ingredients. Please review the product label before purchasing.

Ingredient lists, allergen information, and nutrition facts can be found on the product packaging and, where available, on the corresponding product page on our website.

Follow the storage instructions on each product's packaging. For products that require cool, dry storage, keep them away from direct sunlight, heat, and moisture. Reseal opened packaging properly where applicable.

Shelf life varies by product. Please refer to the best-before or expiry date printed on the packaging and follow the applicable storage instructions.

For safety and quality, we recommend consuming products within the date indicated on the packaging and following the storage instructions. Do not consume products that show signs of spoilage or compromised packaging.

Please stop consuming the product and contact our customer support team. If possible, keep the product and packaging, and share the product name, expiry date, batch code, and photos so our team can review your concern.

Please do not consume the product. Contact our customer support team and, where possible, retain the product and packaging for further review. Our team will guide you through the next steps.

Select your preferred products, add them to your cart, and follow the checkout steps to complete your order.

Available payment methods will be displayed during checkout. Options may vary depending on the payment service and order details.

Shipping charges, where applicable, are calculated based on the order and delivery destination and displayed before payment. Any applicable free-shipping promotions will be shown with their terms.

Delivery times depend on the destination, shipping service, and order processing. Estimated delivery information will be provided where available.

International consumer shipping is not currently offered through our website. For wholesale, distribution, or export inquiries, please contact our business team.

Returns and exchanges are handled according to our applicable return policy and consumer rights. Please contact our customer support team with your order details and the reason for your request.

Please contact customer support with your order number and photos of the items received. Our team will review the issue and assist with the appropriate next steps.

You can reach our customer support team through the Contact Us page or our official WhatsApp channel. Please provide the product name, expiry date, batch code, and relevant photos, if available.

Visit our Contact Us page for customer support, product questions, feedback, and other inquiries. Business inquiries can be submitted through our Business & Partnerships page.