These Terms of Sale apply to every order for Francis products placed through www.francis.co.id with PT Pangan Kreasi Makmur. They supplement the website Terms & Conditions, the Shipping & Delivery policy and the Returns & Refunds policy. Mandatory consumer rights under Indonesian law remain unaffected.
1. Orders and acceptance
An order placed through the website is an offer by the customer to buy the products. An order is accepted when we send confirmation of acceptance (for example the order confirmation email after successful payment) or fulfil the order, according to the checkout flow in place.
We may refuse or cancel an order before acceptance where a product is unavailable, payment fails or is not received within the time limit, fraud is suspected, information is invalid, the purchase exceeds reasonable limits, or in other circumstances permitted by law. Payments already received for an order we cancel will be refunded.
2. Prices, taxes and fees
Prices are shown in Indonesian Rupiah (IDR). Unless stated otherwise, product prices include applicable taxes. Shipping costs are calculated and shown at checkout based on the delivery address and the courier you choose, before you confirm the order.
Obvious pricing errors are handled in accordance with the law: you will be given a reasonable choice to confirm the correct price or cancel and receive a refund if payment has been made.
3. Payment
Payment is processed through the methods shown at checkout (for example virtual account, QRIS or e-wallet) operated by a third-party payment provider. Payment data may be processed by that provider under its policies and our agreement with it. Orders not paid within the time limit shown in the payment instructions are cancelled automatically.
4. Vouchers, discounts and points
Vouchers, discounts and loyalty points are subject to their own conditions (validity period, minimum spend, product/region scope, usage limits). We may refuse codes that are invalid, expired or misused. The value applied is shown in the order summary before payment.
5. Delivery, risk and title
Title, risk, delivery times and proof of delivery follow the law and the Shipping & Delivery policy shown at the time of the transaction. Delivery estimates are not an absolute guarantee where delay is outside our reasonable control, but our legal obligations to consumers regarding late delivery remain unaffected.
6. Returns, refunds and cancellation
Rights of return, exchange, cancellation and refund are granted at least as required by Indonesian law, including the applicable e-commerce (PMSE) regulations. The procedure and the reasonable limits that apply to food products are set out in the Returns & Refunds policy at https://www.francis.co.id/returns.
7. Complaints
Complaints about an order or product can be sent to help@francis.co.id or via the WhatsApp number on the Contact page, quoting the order number and including photos of the product/packaging, the expiry date and the batch code where relevant.
8. Governing law
These terms are governed by the laws of the Republic of Indonesia. Consumers' rights to use dispute-resolution mechanisms, BPSK, the courts or other forums available under the law remain unaffected.
9. Contact
PT Pangan Kreasi Makmur • Francis
Email: help@francis.co.id
Address: Jl. Raya Cilandak KKO No.410, RT.15/RW.5, Cilandak Timur, Pasar Minggu, Kota Jakarta Selatan, DKI Jakarta 12560