These Terms govern access to and use of www.francis.co.id, operated by PT Pangan Kreasi Makmur under the Francis brand. By using the website you agree to these Terms to the extent permitted by applicable law. Purchases made through the website are also subject to the Terms of Sale.
1. Purpose of the website
The website provides information about Francis, its products, brand, business activities, service channels and related content, and lets you buy products directly. We may update, correct, change, suspend or remove content from time to time, while respecting applicable legal obligations.
2. Product information and no warranty for general content
We aim to keep website information accurate and current. However errors, delayed updates, market variations, formulation/packaging changes, regulatory changes or channel differences may occur. The physical product packaging, the applicable label, official written documents, quotations, invoices or the applicable contract are the primary reference for definitive information.
Unless expressly stated in law or a binding official document, website content is general information and is not a guarantee that a product is always available, fit for a particular purpose, risk-free for every individual, or will deliver a particular health benefit.
3. No medical advice
Website content, including nutrition, lifestyle and product-use information, is not intended as diagnosis, treatment, medical advice or a substitute for consultation with a qualified healthcare professional. Consumers with allergies, medical conditions, special dietary needs, pregnancy, medication use or health concerns should assess suitability from the current label and, where needed, consult a healthcare professional.
4. Intellectual property
Unless stated otherwise, trademarks, trade names, logos, designs, product photographs, graphics, text, videos, layout and website content are owned by or lawfully used by PT Pangan Kreasi Makmur and protected by applicable law. Reasonable personal/informational use is permitted. Reproduction, distribution, modification, commercial exploitation or misleading use without authorisation is prohibited except where expressly permitted by law.
5. Prohibited use
You must not use the website for unlawful acts, fraud, damage, system interference, spreading malware, unauthorised access, impersonation, submitting false information, infringing the rights of others, or any act that could reasonably harm the security, operation or reputation of our systems or of others.
6. Accounts and information you submit
You are responsible for the accuracy of, and your authority to submit, information to us, and for keeping your account password confidential. Personal data is processed under the Privacy & Cookies Policy. Do not send illegal content, content that infringes third-party rights, or unnecessary data.
7. Third-party links and services
The website may link to marketplaces, retailers, social media, payment, logistics or other sites run by independent parties. Links are provided for convenience and do not mean we guarantee the content, availability, security, prices, policies or conduct of those parties. Transactions with third parties may be subject to their own terms and policies.
8. Website availability and security
We aim to keep the website working properly but do not guarantee uninterrupted, error-free or fully risk-free access. We may carry out maintenance or temporary suspension for technical, security, legal or operational reasons.
9. Limitation of liability
To the maximum extent permitted by law, PT Pangan Kreasi Makmur and those working for it are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss of data arising solely from use of or inability to use the website, in particular where such loss was not reasonably foreseeable or was outside our reasonable control.
Nothing in these Terms excludes or limits any liability, consumer right, warranty, remedy, product-safety obligation, personal-data protection obligation or other obligation that cannot be excluded or limited under Indonesian law. If a limitation is invalid, it applies only to the maximum extent the law allows without affecting the remaining provisions.
10. Third-party statements and force majeure
We are not responsible for the acts or statements of independent parties outside our control. To the extent permitted by law, delays or failures caused by circumstances beyond our reasonable control — such as widespread telecommunications outages, disasters, government action, mass logistics disruption, war, riots or other force majeure events — will be assessed under the applicable law and contract.
11. Responsibility for misuse
To the extent permitted by law, users are responsible for direct loss reasonably arising from their unlawful use of the website, fraud, infringement of third-party rights or material breach of these Terms. This clause is not intended to reduce mandatory consumer rights.
12. Privacy
Processing of personal data in connection with the website is governed by the Francis Privacy & Cookies Policy at https://www.francis.co.id/privacy.
13. Changes
We may update these Terms to reflect changes in services, law or operations. The published version is the version in force, unless the law requires other notice or consent.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. In the event of a dispute, the parties are expected first to attempt resolution in good faith. Consumers' rights to use dispute-resolution mechanisms, BPSK, the courts or other forums available under the law remain unaffected.
15. Language
The Bahasa Indonesia version is the primary version for users in Indonesia. The English version is provided for convenience. Where interpretations differ, the rules on language and interpretation apply in accordance with Indonesian law and the nature of the parties' relationship.
16. Contact
PT Pangan Kreasi Makmur • Francis
Email: help@francis.co.id
Address: Jl. Raya Cilandak KKO No.410, RT.15/RW.5, Cilandak Timur, Pasar Minggu, Kota Jakarta Selatan, DKI Jakarta 12560