Our return policy.
We make everything by hand and check each order before it leaves us, so our returns policy is strict: we only accept returns when the mistake is ours. If anything about your order isn't right, message us on WhatsApp and we'll sort it out personally.
We'll make it right if…
The error is on our end. In these cases a return, replacement, or refund is always on us.
- You received the wrong item or flavour.
- Something you paid for was missing from the parcel.
- The item arrived damaged or defective.
- It doesn't taste the way it should — even if it just tastes different.
- The order didn't match what was confirmed at checkout.
What we can't accept
Because our products are handmade and perishable, we can't take returns for reasons outside our control.
- Change of mind, or the item is no longer wanted.
- Ordering the wrong product by accident.
- Opened or partly eaten items that aren't faulty (food safety).
- Damage caused by handling or storage after delivery.
How to report a problem
Message us on WhatsApp
Get in touch within 48 hours of delivery so we can act while everything's fresh.
Send your order number + photos
Clear photos of the item and its packaging let us see exactly what went wrong.
We make it right
Once we confirm the error is ours, we'll arrange a replacement or a full refund.
Something wrong with your order?
Message us directly on WhatsApp — real people, quick replies. Have your order number and a couple of photos ready.
Report an issue on WhatsApp+62 821 4801 4822
Approved refunds are returned to your original payment method once we've confirmed the issue. Prefer a replacement? Just let us know on WhatsApp and we'll send a fresh one out.